At Groom House we value your time as well as our stylists. For that reason we have a running-late and cancellation policy we enforce and ask you to respect. We appreciate your compliance and understanding.
- Appointments can be cancelled without a cancellation fee being applied if commenced a minimum of 2 hours before the scheduled start time of your appointment.
- If you cancel your appointment less than the 2-hour notice per this policy; it is considered a "Late Cancellation" and is subject to a fee of 100% of the scheduled service(s).
- If you do not contact the business to cancel your appointment with a minimum of 2-hours notice and/or No-Show for your appointment; you are subject to the fee of 100% of the scheduled service(s).
- Arriving 10 minutes or more late will have a $15 fee added automatically to your service.
- Late appointment arrivals impacting the completion of service are subject to being charged the full price of the scheduled service(s).
- As a courtesy, appointment confirmation messages are sent 48 hours in advance of appointments by both SMS and email to the contact information given at the time of booking. Failing to respond to those messages will no omit you from our cancellation policy.
- To ensure a full experience, please arrive on time to your scheduled appointment time.
- Applicable taxes and fees will be retained and remitted. Including a 3% processing fee for paying with a credit card.
Cancellation Policy for Clients
I've gotten my haircut from both Jenessa and Natasha throughout the years. Both have done a phenomenal job. If you're looking for quality haircuts, this is a great spot to get one.
I must've tried more than a dozen men's salons before I found Groom House and now I won't go anywhere else. Best in the city hands down. Natasha is great and I'm lucky to have found her!
- Carll J.
Roanni was so nice. She was clearly extremely experienced and skillful at her craft. She knew exactly how to cut my hair on my first cut with her. The new shop is really nice and I was welcomed with a drink and a wash. Highly recommend Roanni and Groom House to any guy in NYC looking for a premium haircut and experience
